Frequently asked questions
How to place an order?
Once you wish to purchase, select the relevant size from the drop down box and enter quantity, then click ADD TO BASKET. Your item will be added to your Shopping Basket and a small box will appear in the top right hand corner of the site to confirm your selection. You can view your Shopping Basket at any time by clicking on SHOPPING BASKET on the top right hand corner of the site. Once you are ready to place your order, simply visit SHOPPING BASKET and click CHECKOUT to pay by card or click the PAYPAL button to complete your purchase.
Can I shop without an account?
You do not need to create an account to place an order with us. Once you have placed bracelets in your Shopping Basket, you can check out as a guest. This means that we will only collect the minimum amount of details from you to process your order. By checking out as a guest your details will not be stored for future orders and you may not be able to track your order online. We recommend that you open an account to speed up future orders.
Can I have my order gift-wrapped?
All our bracelets are presented with a gift box and a consumer brochure. See more info in About Our Bracelets page
How to choose bracelet size and width?
Our bracelets are available in two widths: 18mm or 10mm, and in polished or metallic finish.
Do you have a sizing tool?
How long does delivery take?
Our bracelets are made to order.
What are the payment options?
You can pay by credit cards: Visa, Master Card, American Express and Discover or by PayPal.
How do I care for my bracelet?
Our bracelets are made of sustainable high quality stainless steel, waterproof, scratch-resistant and nickel free. So you can wear our bracelets in the shower, sea etc. but we recommend to dry the bracelet after getting it wet.
What is the bracelet made of?
Can I return my purchase or get a refund?
Please see our Returns & Refunds page
How do I order a personalized bracelet?
To order a personalized bracelet please visit the shop page and choose any 18mm width bracelet design (Personalization is only available on 18mm width bracelets) to use as a background to your photo.
How much does shipping cost?
We currently offer free delivery on orders of 2 bracelets and over. For orders for one bracelets, shipping costs can vary according to the country of delivery and items ordered. You'll see the exact shipping costs for your order before checkout. For deliveries outside the UK, you are responsible for all applicable customs duties and tax and VAT levied by the country in question.